Do you provide me with a test certificate and how do I access this?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Please fill out the contact form on the link below and we will reply as soon as possible.
Yes. Whenever you complete a test with us, we will automatically generate a certificate for you. You can then download it through your dashboard which is created when you register your test, you can access this here.
From the homepage, click on 'Covid & Immunity' in the top blue banner to see results. Then click on 'Download' above your result to download a copy of your certificate.
If you're having difficulty downloading your certificate - please try using Google Chrome to perform the download.
In line with current UK guidance, your certificate contains the following information:
- Your name, date of birth and gender
- Details of your sample, such as when it was provided and processed
- Your result (and a short description of what that means)
- Our details, as the accredited provider, and details of the type of test itself (RT-qPCR)
If you're testing for travel, please also check the requirements of your destination country with your airline or travel provider.