How do I upload a photo of my test?
If you still have questions or prefer to get help directly from an agent, please submit a request.
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Please fill out the contact form on the link below and we will reply as soon as possible.
A photograph is only needed for Rapid Antigen tests and NOT for PCR tests.
When registering your Rapid Antigen test you'll be asked to upload a photo of your result. This is then verified by us and you'll receive your certificate usually within 15-30 minutes.
If you're having problems uploading your Rapid Antigen test photo, please check the following:
- You're using Google Chrome
- Your photo is no bigger than 10MB
- Your photo is in .jpg or .png format - this is the standard format for most mobile phones
If your photo doesn’t upload during the registration process, you can access a link on your dashboard that will allow you to upload your photo - without having to repeat the whole registration of your test. Click here for a step by step guide on how to do this.