My test’s barcode doesn’t work. What should I do?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Please fill out the contact form on the link below and we will reply as soon as possible.
To ensure you are entering the correct barcode for the test you are taking, please click the link to see examples of all the references/codes you may need to register your test.
If you’re still having trouble registering your barcode, please ensure you're using Google Chrome to register your kit. If you need to contact us for help, to ensure we can promptly answer your question, please provide images of your barcode/Kit ID where possible.