Due to potential delays during the the upcoming Bank Holidays it's essential to give us plenty of time to arrange your delivery and get your test kit to you for when you need it, so please ensure you order early. We use DPD for most of our UK deliveries, please see below for guidance on when you may receive your order over this period:

• Thursday 17th April 2025  - Orders placed before 12pm are expected to arrive Tuesday 22nd of April 2025. Orders placed after 12pm will arrive on Wednesday 23rd of April 2025.

Please note: The above dates aren't guarantees, however we'll do our best to get your order to you as soon as possible.

Although most of our orders are delivered via DPD, there are some areas that require us to use Royal Mail and may take longer. If you live in the Scottish highland/Islands, Isle of Man, Channel Isles, Isle of Wight or Northern Ireland, please click here for more information.

If you have a sample that needs returning to our lab, please continue to use the Royal Mail Priority Postboxes. Collections from Priority Postboxes vary by location and will be affected by the Bank Holidays. It's your responsibility to check this and you can do so by using the link below and simply typing in your postcode: 

- Priority postboxes

Due to the expected delays in receiving samples, please use the information below to decide when to take your test and post your sample: 

• 17th April - Normal Deliveries and Collections (but not recommended)
• 18th & 21st April - NO Deliveries or Collections
• 22nd of April - Normal Deliveries and Collections 

Please be aware that any samples returned to us during the Bank Holidays may be subject to delivery delays. Our labs are closed on the following day through the Bank Holiday period:

• Friday 18th of April 2025 - Good Friday
• Monday 21st April 2025 - Easter Monday
• Last advised postal day before 12pm on Wednesday 16th of April 2025

Samples left for longer than 48 hours may not be viable and could result in receiving a failed result. If this happens, please contact our team here and they will look into resolving this for you.

Please note: Our lab will still require a further 2-4 days (Blood Test) to process your sample once it's been received. Please also consider our lab's opening hours during this period, for more information please see below.

We're always here to help, which is why we have a few ways you can find information and get help during this period. 

• Our helpful FAQ's - Available 24/7 to get instant answers to the most common questions asked.
• Our friendly support team - Closed -  Friday 18th of April 2025 and Monday 21st April 2025

Our team will be able to answer any queries from 9am Tuesday 22nd of April 2025  (our usual opening hours are Monday-Friday 9am-6pm)