Due to potential delays during the the upcoming Bank Holidays it's essential to give us plenty of time to arrange your delivery and get your test kit to you for when you need it, so please ensure you order early. We use DPD for most of our UK deliveries, please see below for guidance on when you may receive your order over this period:

• Friday 28th April - Orders placed before 3pm are expected to arrive Tuesday 2nd May, orders placed after 3pm will arrive on Wednesday 3rd May.
• Friday 5th May  - Orders placed before 3pm are expected to arrive Tuesday 9th May, orders placed after 3pm will arrive on Wednesday 10th May.
• Friday 26th May - Orders placed before 3pm are expected to arrive Tuesday 30th May, orders placed after 3pm will arrive on Wednesday 31st May

Please note: The above dates aren't guarantees, however we'll do our best to get your order to you as soon as possible.

Although most of our orders are delivered via DPD, there are some areas that require us to use Royal Mail and may take longer. If you live in the Scottish highland/Islands, Isle of Man, Channel Isles, Isle of Wight or Northern Ireland, please click here for more information.

If you have a sample that needs returning to our lab, please continue to use the Royal Mail Priority Postboxes. Collections from Priority Postboxes vary by location and will be affected by the Bank Holidays. It's your responsibility to check this and you can do so by using the link below and simply typing in your postcode: 

- Priority postboxes

Due to the expected delays in receiving samples, please use the information below to decide when to take your test and post your sample: 

• Monday 1st May - No deliveries or collections
• Monday 8th May - No deliveries or collections
• Monday 29th May - No deliveries or collections

Please be aware that any samples returned to us during the Bank Holidays may be subject to delivery delays. Our labs are closed on the following days through the Bank Holiday period:

• Monday 1st May 2023 - Early May Bank Holiday
  • Last advised postal day Wednesday 26^th April 2023
• Monday 8^th May 2023- Coronation of King Charles III
  • Last advised postal day Wednesday 3^rd May 2023
• Monday 29^th May 2023 - Spring Bank Holiday 
  • Last advised postal day Wednesday 24^th May 2023 

Samples left for longer than 48 hours may not be viable and could result in receiving a failed result. If this happens, please contact our team here and they will look into resolving this for you.

Please note: Our lab will still require a further 24-36 hours (PCR) or 2-4 days (Blood Test) to process your sample once it's been received. Please also consider our lab's opening hours during this period, for more information please see below.

We're always here to help, which is why we have a few ways you can find information and get help during this period. 

• Our helpful FAQ's - Available 24/7 to get instant answers to the most common questions asked.
• Our friendly support team - Closed -  Monday 1st May, Monday 8th May, Monday 28th May

Our team will be able to answer any queries from 9am Tuesday after each of these dates (our usual opening hours are Monday-Friday 9am-6pm)