Due to potential delays during the the upcoming Bank Holidays it's essential to give us plenty of time to arrange your delivery and get your test kit to you for when you need it, so please ensure you order early. We use DPD for most of our UK deliveries, please see below for guidance on when you may receive your order over this period:

• Tuesday 24th December 2024  - Orders placed before 12pm are expected to arrive Friday 27th of December/ Saturday 28th December. Orders placed after 12pm will arrive on Monday 30th December/ Tuesday 31st December.

Please note: The above dates aren't guarantees, however we'll do our best to get your order to you as soon as possible.

Although most of our orders are delivered via DPD, there are some areas that require us to use Royal Mail and may take longer. If you live in the Scottish highland/Islands, Isle of Man, Channel Isles, Isle of Wight or Northern Ireland, please click here for more information.

If you have a sample that needs returning to our lab, please continue to use the Royal Mail Priority Postboxes. Collections from Priority Postboxes vary by location and will be affected by the Bank Holidays. It's your responsibility to check this and you can do so by using the link below and simply typing in your postcode: 

- Priority postboxes

Due to the expected delays in receiving samples, please use the information below to decide when to take your test and post your sample: 

• 23rd-24th December - Normal Deliveries and Collections (but not recommended)
• 25th & 26th December - NO Deliveries or Collections
• 27th-31st December - Normal Deliveries and Collections
• 1st January - NO Deliveries or Collections
• 2nd January - Normal Deliveries and Collections (except for Scotland)

Please be aware that any samples returned to us during the Bank Holidays may be subject to delivery delays. Our labs are closed on the following day through the Bank Holiday period:

• Wednesday 25th of December 2024 - Christmas Day
• Thursday 26th of December 2024 - Boxing Day
• Wednesday 1st of January 2025 - New Years Day
  • Last advised postal day before 12pm on Thursday 19th of December 2024

Samples left for longer than 48 hours may not be viable and could result in receiving a failed result. If this happens, please contact our team here and they will look into resolving this for you.

Please note: Our lab will still require a further 2-4 days (Blood Test) to process your sample once it's been received. Please also consider our lab's opening hours during this period, for more information please see below.

We're always here to help, which is why we have a few ways you can find information and get help during this period. 

• Our helpful FAQ's - Available 24/7 to get instant answers to the most common questions asked.
• Our friendly support team - Closed -  Monday 27th of May 2024

Our team will be able to answer any queries from 9am Tuesday 28th of May 2024 (our usual opening hours are Monday-Friday 9am-6pm)