My test result is 'Failed'. What happens now?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Please fill out the contact form on the link below and we will reply as soon as possible.
This only happens in a very small percentage of the tests we process but if a sample provided to us fails and we’re able to re-test it, we’ll do that and let you know the result or, if we can, we’ll tell you the reason for the failed result.