Types of numbers you need to know and where to find them
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Please fill out the contact form on the link below and we will reply as soon as possible.
When registering your test, you will be asked for certain numbers, codes or an ID. The table below gives you examples of what these numbers should look like and where you can find them.
|Type of Number||Example||Description|
4 letters followed by 4 digits.
This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. This number is unique to each test.
NH054111111 or CHR00001234/
BHA00001234 or BLC123456789012
For PCR tests, this can be found on the test tube.
For Rapid Antigen tests, on the plastic cassette.
For Blood testing, on the test label.
This usually starts with a 5, NH0, CHR0, BHA, BLC.
PLEASE NOTE: If you’re having trouble registering your test due to Kit ID/Barcode issues, please ensure you're using Google Chrome to register your kit. If you need to contact us for help, please provide images of your barcode/Kit ID where possible.