When will my order be delivered?
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Please fill out the contact form on the link below and we will reply as soon as possible.
Tests are delivered within 1-3 working days of your order being placed. For your estimated delivery date, please see the table below:
Once you've placed your order you'll receive an order confirmation email, you’ll then receive a further email from our delivery partner, DPD, with tracking details. You can track your order using the link provided by them or alternatively, you can download the DPD app.
Please note: Due to courier limitations, there are some areas where delivery may not be possible or may take longer depending on the test you've purchased, please click here for more information.
Based on this information, if you think you should've received your test and it hasn't arrived, you can contact our customer support team via this form.